Help & Support

We are here to help.

Chat with platform staff in real time, send us a message, or find your answer below — whether you already have an account or not.

The fastest way to reach us. Available to visitors and signed-in users alike.

Signed-in users can open a tracked ticket and follow the whole conversation from their dashboard.

New to K8JA? The features overview walks through every workflow the platform runs.

Send us a message

Tell us what you need and the right team will pick it up.

Start a live conversation with platform staff — no account needed. Prefer a paper trail? Sign in to open a support ticket.

How quickly will I get a reply?

Live chat is answered as soon as a staff member is available. Support tickets are worked through in priority order by the relevant department.

Do I need an account to contact support?

No. Anyone can start a live chat with our team. An account lets you open a tracked support ticket and keep the full history in your dashboard.

I forgot my password — what do I do?

Use the "forgot password" link on the sign-in page to reset it by email. If you are still stuck, start a live chat and we will help you back in.

How do I report a problem with a payment?

Sign in and open a support ticket with the payment reference, or start a live chat — the more detail you share, the faster we can resolve it.

Can I request a feature?

Absolutely. Send it through the contact form or live chat — product feedback from the people using K8JA shapes what we build next.

Our team is one message away.